Warranty Policy
Last updated: 21 October 2026 · Applies to all orders from ecssystemparts.com
Every harness we sell is 100% new build, made to the original part drawing — connector for connector, wire gauge for wire gauge. We do not sell pull-offs, salvaged looms, or re-wrapped used harnesses.
What the 12-month warranty covers
- Manufacturing defects: wrong terminals, poor crimps, conductor breaks, insulation faults
- Connector or terminal failure under normal working conditions
- Any harness that fails to match the OEM part number it was sold against
How a warranty claim works
- Message us on WhatsApp with the part number and 2–3 photos or a short video of the fault
- We answer within one working day with either a fix, a replacement, or a refund — no long forms
- Replacement ships free of charge; if we cannot replace it, you get a full refund of the part price
What the warranty does not cover
- Damage from incorrect installation (for example, forcing a connector that does not line up)
- Damage from machine accidents, fire, flooding, or rodent damage after delivery
- Normal wear on items outside the harness itself (sensors, relays, fuses)
Because every claim starts with photos on WhatsApp, keep the old harness until your replacement is running. We would rather solve the problem in one message than have the machine wait.