Returns & Refund Policy

Returns & Refund Policy

Last updated: July 2026

1. Our Guarantee

Every wiring harness we ship is individually tested before packaging. Your machine will work normally with our harness installed. If the product doesn't match OEM specifications or doesn't function as expected, we'll make it right — either with a free replacement or a full refund.

2. Inspection Period

You have 7 days from the receipt of your order to inspect the products. If you find any issues, please contact us immediately with photos or videos showing the problem.

3. What's Covered

• Product doesn't match the OEM part number or specification stated in the proforma invoice
• Manufacturing defects (broken pins, incorrect wiring, poor crimping)
• Damage during shipping (must be reported within 48 hours with photos of the packaging)
• Missing items from your order

4. What's Not Covered

• Damage caused by improper installation or misuse
• Normal wear and tear after extended use
• Products modified or repaired by a third party
• Orders where the customer provided incorrect part numbers

5. Return Process

1. Contact us at zhiainila@outlook.com or WhatsApp +86 13714733803 within 7 days of receipt
2. Provide your order details, photos/videos of the issue, and a brief description
3. We'll review and respond within 24 hours with a return authorization (if applicable)
4. Return the product in its original packaging with all accessories

6. Refunds

Once we receive and inspect the returned product, we'll process your refund within 3-5 business days. Refunds are issued to the original payment method (PayPal or bank transfer). Shipping costs for returns due to our error will be covered by us. For other returns, the buyer is responsible for return shipping.